Privacy Policy

Steps Financial Services Pty Ltd is committed to protecting your privacy and handling personal information in a transparent and responsible manner.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We collect personal information that is reasonably necessary to provide our services. This may include:

• Name, date of birth, and contact details
   
• Identification documents
   
• Financial information including income, expenses, assets, and liabilities
   
• Credit related information where authorised
   
• Business and entity information where applicable
   

We only collect information relevant to assessing, arranging, or supporting finance related services.

Personal information may be collected directly from you, or from third parties where you have provided consent. This can include lenders, credit reporting bodies, employers, accountants, or other service providers involved in the finance process.

Information may be collected via meetings, phone calls, emails, online forms, and documents you provide.

We use personal information to:

• Assess your financial position
   
• Provide finance related services and guidance
   
• Prepare, submit, and manage applications
   
• Communicate with lenders and relevant third parties
   
• Meet legal, regulatory, and compliance obligations
   

We do not use personal information for purposes unrelated to our services.

We may disclose personal information to third parties where required to provide our services or where legally required, including:

• Banks and lenders
   
• Credit reporting bodies
   
• Valuers, insurers, legal or accounting professionals
   
• Regulatory or government authorities
   

Information is disclosed only where necessary and appropriate.

Where credit related information is collected, used, or disclosed, this is done in accordance with applicable credit reporting laws. You may request access to your credit information and seek correction where appropriate.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely in electronic and physical formats, with access restricted to authorised personnel.

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date. Requests must be made in writing and will be handled within a reasonable timeframe.

Personal information is retained only for as long as required to provide services and comply with legal and regulatory obligations.

If you have a concern about how your personal information has been handled, you may contact us directly. We will investigate and respond to privacy complaints promptly.

If the issue cannot be resolved, you may contact the Office of the Australian Information Commissioner.

For privacy related enquiries, access requests, or complaints, please contact:

STEPS FINANCIAL SERVICES PTY. LTD.
ABN 66 662 516 083
Email: info@stepsfinancialservices.com